Privacy Policy – JL Ahof

01 Introduction

JL Ahof ("JL Ahof," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use our online casino and sports betting platform (the "Platform"). This Privacy Policy ("Policy") describes how JL Ahof collects, uses, stores, shares, and protects personal information in connection with your use of the Platform, including our website at jl-ahof.com and our mobile application.

This Policy is intended to comply with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering an account with JL Ahof, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the JL Ahof Platform.

02 Data Controller

For the purposes of applicable data protection law, JL Ahof is the data controller responsible for the personal data collected through the Platform. As data controller, JL Ahof determines the purposes and means of processing your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) at:

03 Data We Collect

JL Ahof collects the following categories of personal data in connection with your use of the Platform:

JL Ahof does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by applicable law or regulation (for example, in connection with responsible gaming assessments).

04 How We Collect Your Data

JL Ahof collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting our support team, or participating in promotions on the JL Ahof Platform.
• Automated technologies: Technical and usage data collected automatically when you access and interact with the Platform, including through cookies, web beacons, pixel tags, and similar tracking technologies.
• Third-party sources: Information received from payment processors such as GCash, PayMaya, BDO, BPI, and Metrobank in connection with your transactions; identity verification service providers; fraud prevention agencies; and regulatory authorities where required by law.
• Device permissions: Where you use the JL Ahof mobile application, we may collect data from your device subject to the permissions you grant, including device identifiers and location data where relevant to fraud prevention.

05 How We Use Your Data

JL Ahof uses your personal data for the following purposes:

• Account management: To register and maintain your JL Ahof player account, verify your identity and age, and manage your account settings and preferences.
• Service delivery: To provide access to games, process bets, credit winnings, and deliver the full range of JL Ahof gaming and betting services.
• Payment processing: To process deposits and withdrawals through your chosen payment method, including GCash, PayMaya, and Philippine bank transfers.
• Legal and regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and PAGCOR regulatory guidelines.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, enforce self-exclusion requests, and provide responsible gaming tools and interventions where appropriate.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Marketing and promotions: To send you information about JL Ahof promotions, bonuses, and new features where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the JL Ahof Platform.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with your use of the Platform.

06 Legal Basis for Processing

JL Ahof processes your personal data on the following legal bases under applicable Philippine data protection law:

• Contractual necessity: Processing that is necessary to perform our contract with you, including operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML legislation, KYC requirements, and regulatory reporting obligations.
• Legitimate interests: Processing carried out for JL Ahof's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07 Data Sharing & Disclosure

JL Ahof does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other approved payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged by JL Ahof to verify your identity and age in compliance with regulatory requirements.
• Game providers: Licensed game software providers whose games are available on the JL Ahof Platform, to the extent necessary to deliver the relevant gaming services.
• Fraud prevention agencies: Third-party fraud detection and prevention service providers engaged to protect the integrity of the Platform and its users.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine regulatory and law enforcement authorities, where disclosure is required by law or regulation.
• Professional advisers: Lawyers, auditors, accountants, and other professional advisers engaged by JL Ahof in connection with the operation of its business, subject to appropriate confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of JL Ahof's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third parties with whom JL Ahof shares personal data are required to process such data in accordance with applicable data protection law and are prohibited from using it for any purpose other than that for which it was shared.

08 Data Retention

JL Ahof retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active accounts: Personal data associated with your JL Ahof account is retained for the duration of your account relationship with us.
• Closed accounts: Following account closure, JL Ahof retains your personal data for a minimum period of five (5) years, in accordance with applicable AML and gaming regulatory requirements under Philippine law.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by applicable AML legislation.
• Marketing data: Where you have consented to receive marketing communications, your contact details are retained until you withdraw your consent or request deletion.
• Support records: Customer support communications are retained for a period of three (3) years from the date of the interaction, for dispute resolution and service improvement purposes.

Upon expiry of the applicable retention period, JL Ahof will securely delete or anonymise your personal data in accordance with our internal data retention and disposal procedures.

09 Security Measures

JL Ahof implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the JL Ahof Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls and role-based permissions limiting access to personal data to authorised JL Ahof personnel on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform;
• Two-factor authentication options for player accounts;
• Continuous monitoring of the Platform for suspicious activity and potential security incidents; and
• Staff training on data protection and information security best practices.

While JL Ahof takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your JL Ahof account.

10 Cookies Policy

JL Ahof uses cookies and similar tracking technologies on the Platform to enhance your user experience, analyse Platform usage, and support our security and fraud prevention measures. A cookie is a small text file placed on your device when you visit a website.

JL Ahof uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance and analytics cookies: These cookies collect information about how you use the JL Ahof Platform, such as which pages you visit most frequently and how you navigate between sections. This data is used in aggregate form to improve Platform performance.
• Functionality cookies: These cookies allow the Platform to remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience.
• Targeting and marketing cookies: These cookies are used to deliver relevant promotional content and to measure the effectiveness of JL Ahof marketing campaigns. They are only placed where you have provided your consent.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the JL Ahof Platform. For more information on managing cookies, refer to your browser's help documentation.

11 Your Data Rights

Under the Data Privacy Act of 2012 and applicable Philippine data protection regulations, you have the following rights in relation to your personal data held by JL Ahof:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data JL Ahof holds about you, together with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by JL Ahof.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention requirements.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on JL Ahof's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at support@jl-ahof.com with the subject line "Data Privacy Request." JL Ahof will respond to your request within the timeframe required by applicable law, and in any event within thirty (30) days of receipt.

12 Minors

The JL Ahof Platform is strictly intended for individuals who are at least 21 years of age. JL Ahof does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the Platform.

If JL Ahof becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete such data and close the relevant account. If you believe that a minor has registered an account on the JL Ahof Platform, please notify us immediately at support@jl-ahof.com.

13 Changes to This Policy

JL Ahof reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, JL Ahof will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how JL Ahof protects your personal data. Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of the changes.

14 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way JL Ahof handles your personal data, please do not hesitate to get in touch with our Data Protection Officer. We take all privacy enquiries seriously and will respond promptly.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with JL Ahof's response to your privacy concern. For more information on your rights under Philippine data protection law, visit the NPC's official resources.

For responsible gaming concerns, self-exclusion requests, or account restriction queries, please visit our dedicated Responsible Gaming page. For general platform terms, refer to our Terms & Conditions.